Refund and Returns Policy

At Locotex, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Return & Refund Policy to ensure that you can shop with confidence.

Returns

We accept returns of most products within 16 days of purchase. To initiate a return, please contact our customer service team and provide your order number, the reason for the return, and any relevant details.

Refunds

Once we have received and inspected your returned product, we will issue a refund to the original method of payment. Refunds are processed within 8-10 business days from the date of receipt. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card issuer. 

Exchanges

If you would like to exchange a product for a different size or color, please contact our customer service team at [email protected] to initiate the exchange process. Our team will assist you with the exchange process and provide you with further instructions.

Defective Or Incorrect Products

In the event that you receive a defective or incorrect product, we apologize for any inconvenience this may cause. If this occurs, please contact our customer service team at [email protected] within 24 hours of receipt of the product. Our team will work with you to understand the issue and provide a resolution in a timely manner. Depending on the situation, we may offer a replacement product or a full refund for the product, as applicable.

Customer Satisfaction

At Locotex, we value your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we encourage you to contact our customer service team at [email protected]. Our team will work with you to address your concerns and find a solution that meets your needs.

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